Insurance Claim Guide

Some key aspects of making an insurance claim. Here's a breakdown of the important points:

Indemnity Principle: The core principle is that insurance aims to put you back in the same financial position you were in before the loss, neither better nor worse.


Methods of Indemnity:

Repair: The insurer fixes the damage.

Cash Settlement: You receive money to cover the repair costs.

Total Loss: The insurer declares the vehicle a total loss and pays you its value.


Importance of Reading the Contract:

Understand Your Coverage: Be aware of any limitations or exclusions in your policy.

Hidden Clauses: Be prepared for unexpected clauses that could impact your claim. (e.g., windscreen repair restrictions)


Choice of Repairer: You have the right to choose your own repairer, but insurers may try to influence your decision.


Third-Party Claims: If the accident wasn't your fault, you have stronger rights and protections.


Key Takeaways:

  • Thoroughly review your insurance policy before making a claim.
  • Understand your rights and options.
  • Be aware of potential limitations and exclusions.
  • If the accident wasn't your fault, you have stronger rights.


Disclaimer: This information is for general guidance only and does not constitute legal or financial advice. Always consult with a qualified insurance professional or legal expert for specific questions and situations.

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