Had an accident? Know your legal rights
Did you know following an accident, it's your legal right to have your car repaired anywhere of your choice, regardless of what your insurance may say. Call Brandon Accident Repair Centre first after an accident.
Know your legal rights
Your Car. Your Right to Choose Repairer.
Whilst our car repair work is approved by the vast majority of insurers, there are some that may insist your vehicle be taken to one of their ‘approved’ repairers.
If you contact your insurance company, they may try to get the repairs done at the lowest possible price without caring as much about the quality of the repair as you do.
Also, your insurers 'recommended repairer' may not have official manufacturer approval status or hold a BS10125 approval for vehicle body repair like we do here at Brandon Accident Repair Centre near Thetford, Mildenhall, Bury St Edmunds, Suffolk. REMEMBER; It’s YOUR CAR.YOUR CHOICE!
call us first
Non Fault Accident Assistance
If you are ever unfortunate enough to be involved in a road traffic accident, regardless of if it was your fault or not, give Brandon Accident Repair Centre a call FIRST and take advantage of our complimentary car accident assistance service.
Just one phone call and we will recover your vehicle if undrivable, provide you with a replacement vehicle if you were not at fault, so you are kept mobile, and have our expert body accident repair technicians return your vehicle back to its original standard at our state-of-the-art bodyshop facility in Brandon.
Car accidents can be very stressful. We provide a complete hassle-free experience and take all the stress and worry out of your hands. We will communicate directly with your insurance and third parties and keep you updated throughout the whole process.
Courtesy Cars & Mobility
Here at Brandon Accident Repair Centre we have a selection of manual and automatic courtesy cars available to keep you mobile whilst we are repairing your vehicle. Subject to availability. We can also arrange local collection and delivery of your car within a certain radius.
Vehicle Recovery
We have our own fleet of recovery vehicles and low loaders and provide a professional vehicle recovery service for our customers. We know how important a speedy and courteous service is in the event of an accident. We are available 24 hours, 7 days/week.
Excess Contribution
Should you be involved in an accident that was your fault, don’t worry, we can still manage the claim from start to finish, and may even be able to contribute towards your insurance policy excess (*Subject to terms including total repair value).
Insurance Claim Guide
Some key aspects of making an insurance claim. Here's a breakdown of the important points:
The core principle is that insurance aims to put you back in the same financial position you were in before the loss, neither better nor worse.
Repair: The insurer fixes the damage.
Cash Settlement: You receive money to cover the repair costs.
Total Loss: The insurer declares the vehicle a total loss and pays you its value.
Understand Your Coverage: Be aware of any limitations or exclusions in your policy.
Hidden Clauses: Be prepared for unexpected clauses that could impact your claim. (e.g., windscreen repair restrictions)
You have the right to choose your own repairer, but insurers may try to influence your decision.
If the accident wasn't your fault, you have stronger rights and protections.
Thoroughly review your insurance policy before making a claim.
Understand your rights and options.
Be aware of potential limitations and exclusions.
If the accident wasn't your fault, you have stronger rights.
* Disclaimer: This information is for general guidance only and does not constitute legal or financial advice. Always consult with a qualified insurance professional or legal expert for specific questions and situations.
